Verify
Identity and references are checked. Registration is verified where the role requires it, and police-check status is shared.
WHY LOOP
One accountable team,
from need to review.
Home care works better when the family knows who is responsible for assessment, fit, supervision and changes to the plan.
Match
The role, schedule, language and assessed needs shape the match. An attendant is never presented as a substitute for a registered nurse.
Supervise
A named coordinator stays responsible for the agreed plan and the family’s questions after care begins.
Our replacement commitment
If a match is not working, contact the named coordinator. If we cannot place a replacement, the uncovered days are deducted from your current invoice. We do not promise a replacement time.