TERMS AND CONDITIONS · UPDATED 19 OCTOBER 2026
Clear expectations
before care begins.
These terms apply to use of this website and to care enquiries. A submitted enquiry is not a confirmed booking.
1. Assessment and confirmation
Services, professional scope, staffing, schedule, start date and assessment-based fees are confirmed separately after we understand the care requirement. Availability is not guaranteed by submitting a form or sending a message.
2. Roles and clinical boundaries
Care attendants provide non-clinical daily living support. Nursing and physiotherapy are provided only within the assigned professional’s qualifications and agreed plan. Loop Home Care does not provide emergency response, ICU-at-home, ventilator care, diagnosis or automated medical guidance. In an emergency, contact the appropriate emergency service or treating hospital.
3. Replacement commitment
If a caregiver match is not working, tell the named coordinator so the arrangement can be reviewed. If we cannot place a replacement, the uncovered days are deducted from your current invoice. No replacement time is guaranteed; suitability and availability must be assessed.
4. Family responsibilities
The family must provide accurate information needed to assess the service, a safe working environment, required supplies and current treating-clinician instructions for clinical tasks. Do not use the general enquiry form to send medical records.
5. Equipment and partner services
Equipment rental terms, condition, delivery, setup, deposit and charges are confirmed before supply. Doctor consultations are a planned partner service and are not currently bookable; registering interest does not create an appointment or clinical relationship.
6. Changes, cancellation and payment
Service-specific fees, invoice periods, cancellation terms and any deposits are provided with the care plan. Changes to scope or schedule may require reassessment and a revised quotation.
7. Website information
Website content is general information and is not medical advice. Hospital names on area pages are geographic landmarks only and do not imply partnership, empanelment or referral arrangements.
8. Contact
Loop Home Care is operated by Loopcare Healthtech Private Limited, 3rd Floor, Gajanana Towers, No. 219, 9th Cross near PNB, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078.
Questions about these terms can be sent to hello@loophomecare.com or discussed on +91 70909 80808.